RESUME

Richard Martinez

  • City: Tampa, FL

  • Email: Rich@RAMifyConsulting.com

Professional Summary

- Accomplished and Agile/SAFe Certified Product Manager with extensive experience in leading multinational, cross-functional teams in developing and managing CRMs, Ticket Trackers, eCommerce platforms, and system integrations. Proven track record in enhancing security postures, particularly for government compliance, and in optimizing business processes for efficiency.

Core Competencies

Software Documentation • Integrations • Technical Support • Process Improvement • CRM • Information Security • SDLC • Management • Leadership • User Empathy

Professional Experience

Technical Product Manager, ANTHOLOGY/BLACKBOARD

Remote - Jan 2022 - Nov 2024

  • Served as Technical Product Manager for BLACKBOARD primarily focused on elevating its Security posture for DoD use.

  • Managed work to maintain Security Accreditations such as ISO 27001, SOC2 Types 1 & 2, TxRAMP and FedRAMP.

  • Developed a replacement Control Plane tool to manage AWS instances and services in high.

  • Worked alongside teams from DevOps, Architecture, Security, and Engineering to ensure security posture was maintained.

  • Prepared SLAs, SLOs, SLIs for the new, more secure, BLACKBOARD offering.

Product Manager/ Business Consultant, RAMIFY CONSULTING

Tampa, FL - Aug 2020 – Jan 2022

  • Managing multiple product projects in various industries, including: custom LMS, Rideshare, and POS applications

  • Maximizing efficiency by introducing organizational systems such as CRMs, PMSs, and ERPs.

  • Implementing agile practices and leading scrum ceremonies.

  • Developing marketing strategies for better targeting of key demographics.

  • Implementing automation of key daily processes.

Product Manager, TECH DATA

Clearwater, FL - Sep 2019 – Jul 2020

  • Managed Tech Data’s STREAMONE Cloud Platform during the development of a replacement solution.

  • Managed relationships with global stakeholders in the EU, APAC, CAN and MX.

  • Added offerings for Fortune 500 companies selling SaaS, PaaS and IaaS subscriptions on the platform.

  • Released GDPR attestation for all EU users.

Product Owner, BLUEGRACE LOGISTICS

Riverview, FL - Oct 2018 – Mar 2019

  • Served as Product Owner for an integrations team working on backend services and APIs.

  • Released an internal Load Tracker to help Brokers prioritize loads.

  • Managed work to import, convert, and index EDI data such as Bills of Lading.

  • Hosted Event Storms to capture and understand complex logistics models with the domain owners.

  • Delivered a Vision for creating a suite of applications to be used by customers and internal users.

  • Served as Scrum Master and ensured team met for and engaged in all scrum ceremonies.

Product Owner/ Business Analyst, ALLSTATE INSURANCE GROUP

Tampa, FL - Sep 2012 – Oct 2018

  • Served as Product Owner for Allstate’s internal Customer Relationship Management (CRM) system, an in-house ticketing system, and other internal support tools and services.

  • Delivered an automated workflow process which increased overall insurance sales by 3% in the first 6 months for its release.

  • Used Market Research and Data Analysis to prioritize enhancements and feature requests for product development.

  • Enhanced and refined the UI and UX of my products to address accessibility requests.

  • Organized and managed backlog items.

  • Validated QA engineers’ test cases with Swagger and Postman.

  • Conducted Sprint Review (demo) meetings with Stakeholders.

  • Prepared and delivered software Release Notes for Product Launch.

Technical Support Rep., EBRIDGE SOLUTIONS, INC

Tampa, FL - May 2011 – Sep 2012

  • Served as a Tech Support Rep for a Document Management System (DMS) and for a CRM.

  • Utilized SalesForce for tracking incident tickets.

  • Responded to phone, email, and chat support queries.

  • Hosted training webinars for Admin and standard Users.

Education

Associates of Computer Science, Computer Networking Systems

ITT Technical Institute, Tampa, FL - 2008

Certifications

  • CSPO - The BrainTrust Consulting Group, 2016

  • SCM - The BrainTrust Consulting Group, 2016

  • SAFe - Scaled Agile, Inc, 2017

  • Becoming an Agile Coach - LinkedIn, 2023

Additional Information

  • Languages: English (Native), Spanish (Fluent)

  • Interests: Graphical Design, eCommerce, Geo-Politics